Progression within the Oasis IT Team
As a large team, with a diverse set of set of specialisms, there are a whole range of different opportunities to progress your career within the Oasis IT Team.
As your career within Oasis develops, your interest will be drawn in different directions perhaps relating to a particular technology that we work with or to different aspects of the work that we do. There are a whole host of paths that you may choose to follow but some typical career journeys within the team might be:
From the solid grounding of an IT apprenticeship, learning the fundamentals of how IT systems operate, the natural progression is usually to an IT Cluster Technician role, providing support to our users and the thousands of pieces of IT equipment within our estate.
IT Cluster Technicians work across a number of sites within one of our geographic clusters, helping our staff and students make the most of the extensive IT facilities that we manage. IT Cluster Technicians hone their skills in Engineering and IT Service Management, with the opportunity to undertake a range of development opportunities to help to prepare them for the next steps of their career.
IT Cluster Managers manage the cluster team and are responsible for the successful delivery of IT services to a range of academies within a geographic area or Cluster. Our IT Cluster Mangers have a solid technical knowledge but are experts in building strong relationships with our users and key stakeholders to make sure that their issues get resolved and the service is meeting their needs.
IT Cluster Engineers work closely with the IT Cluster Manager as their technical specialist partner and problem solver, utilising their knowledge of technology to resolve issues and deploy new equipment where required within their area. A broad technical knowledge is essential and provides the foundation for progression into a specialist engineering or technical role.
At the centre of all of the work of the Oasis IT Team, the Oasis IT Service Desk plays a vital role providing support to users from across the Oasis Family and from the other organisations that we work with as well as providing an escalation path for the rest of the IT team.As your career develops within the Service Desk team, there will be opportunities to work with a broad range of technologies and with specialist partners and consultants in resolving issues and developing new solutions to help our users be successful in conducting their day to day work.
From developing core IT technical and customer service skills as an IT Apprentice, the progression into a 1st line technician role requires an understanding of the complete broad range of the technology and services that Oasis IT Services provide. From giving advice in the use of common applications such as Microsoft Office to diagnosing and remotely solving technical issues with an individual’s device, 1st Line Support Technicians see every issue and problem pass in front of them and by taking advantage of the development opportunities that we offer, are able find the areas of technology that they are passionate about and easily identify where they wish to progress in the future.
The resolution of some issues requires more in depth and specialist knowledge. The Service Desk 2nd Line team have a broad technical background but also possess expertise in particular areas that allow them to trouble shoot and problem solve more complex issues. From the 2nd Line Team of problem solvers progression usually leads to the delivery of projects such as the deployment of a new technology or service, or the implementation of significant change such as the upgrade of a software version across our hundreds of servers or thousands of network switches.